Storytelling for success

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January 6th, 2011 by

LightBox Collaborative is hosting a series of skills-building workshops at CompassPoint to shed light on communications topics for nonprofits throughout the Bay Area. Our next session, Storytelling for Success (also the subject of this post) is coming up on January 13.
▶ Register Today!

jumbled letters

Storytelling may be as old as time itself, but it’s also one of the strongest communications tools available to your organization.

Well-constructed stories are stronger than statistics, taglines, and logos combined. They’ll stir emotions and tug heart-strings in ways that facts and figures can’t. Heck, even I’ve been a sucker for the right story.

Storytelling is a vital part of nonprofit communications. Here are three of our favorite resources to help you and your organization become more powerful storytellers:

  • Kivi Leroux Miller shares five universal questions people will have about your organization that are best answered with stories. It’s a strong place to start when building your bank of organizational stories.
  • Thaler Pekar & Partners offer tools and tips for persuasive storytelling through personalized, experiential, and highly interactive programs for small to large groups through individual coaching. These tools will strengthen your storytelling muscles.
  • Andy Goodman gives excellent advice in his book, Storytelling as Best Practice, including on building a story bank, on how to use stories to become a better communicator and a more effective presenter.

With these resources, you will be on your way to using stories to portray your big cause at a human scale and weave connections with your entire community.

(Image courtesy Flickr user Nic’s events, Creative Commons.)
. . .
Holly
Holly Minch is LightBox Collaborative’s chief engineer and founder. She hopes to see you at her January 13 CompassPoint workshop on “Storytelling for Success.”


Lightbox Collaborative

Skill-building spectacular at CompassPoint by LightBox Collaborative

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November 16th, 2010 by

empty stage with audience

We hope you’ll join LightBox Collaborative at our series of skill-building workshops at CompassPoint. The series is designed to shed light on communications topics for nonprofits throughout the Bay Area.

Session topics include social media, strategy, crisis communications, messaging, visual facilitation, and presentation design and delivery.

Each session functions as a stand-alone workshop, or you can group them to create a cohesive professional development study series. The workshops run through summer 2011 and registration is now open for all sessions.

Communications series schedule:

  • Messaging What Matters: Making Meaning to Make a Difference – December 15
    You’ll gain tools for brand-level and program-level message development to guide your communications efforts, from the highest level vision statement down to the day-to-day messages you can share to motivate supporters and engage your community in solutions.
  • Storytelling for Success – January 13, 2011
    Learn how to leverage the power of stories to inform, persuade, inspire, and engage. Get insight on how to use stories as a management tool inside your organization, and how to tell stories that inspire deep connections among your donors, volunteers, and others.
  • Social Media and More: Communications for Engagement – February 17
    What can social media do for your organization? This workshop will help you learn the social media strategies that can engage your audiences in deep and authentic conversations about the issues that matter most. You’ll leave this session with lots of ideas and a focused blueprint to guide your organization’s social media strategies.
  • Presentation Skills – March 15
    Go from dull and deadly to inspiring and engaging! This session will offer tips and tools for designing great presentations, building great PowerPoints and delivering great talks to help your organization shine.
  • Communicating in Pictures – April 18
    Learn how to integrate visual elements into your group work. Use flip charts, stickies, big paper, or even index cards to spark the visual and kinesthetic thinkers and up the collaboration level of any group with simple visual tools. After this workshop, with your powerful new set of visual facilitation skills, you just might get a reputation as an artist.
  • Crisis Communication – May 17
    This session will help you identify those moments in which you might need to respond to and craft a plan so you’ll be ready before the you-know-what hits the fan. An ounce of prevention is worth a pound of cure!
  • Fun and Games for Serious Strategic Clarity – June 7
    We’ve created a series of games designed to help nonprofits jump start strategic thinking, engage in real-time planning, and identify actionable approaches. You’ll learn how to use this new, fun tool to initiate dynamic, nimble strategy in your organization.

(image courtesy Flickr user batmoo, Creative Commons)


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Telling American Stories for Election Day

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November 1st, 2010 by

immigrant faces make the American flag at Ellis Island

This Election Day, the causes I care about look set to take a beating. Millions are still unemployed, there’s a pervasive sense that we’re headed in the wrong direction, and many people have thrown in their lot with a group that imagines “creeping socialism” as the root of our problems, believes there’s a crypto-Muslim president in the White House, and pretends that the First Amendment doesn’t separate church from state.

It doesn’t matter that none of these things are true. Conservative communicators have tapped into powerful fears, and their candidates look set to reap the benefit.

The conventional wisdom is that we’re a “center-right nation” and politicians defy this center-rightness at their peril. There’s a counter-narrative to this: that a recession as bad as the one we’ve just been through spells trouble for politicians aligned with the party in power, whether they helped cause the recession or not.

Neither of these ideas are very uplifting and I suspect we’ll have enough bad news when the polls close on November 2. Let’s take a different tack, shall we?

The estimable Molly Ivins once wrote:

“It is possible to read the history of this country as one long struggle to extend the liberties established in our Constitution to everyone in America.”

This quote is not uncontroversial. I know this because it is at the core of my work on the “Telling American Stories” initiative, which has inspired a lot of contentious conversation over the past five years.

The purpose of the “Telling American Stories” initiative is to convince progressive communicators that they’re more likely to win on the issues they care about if they frame their work in a way that taps into deeply held beliefs about American history and values.

Why should progressive communicators tell these American stories? For three reasons:

  1. Narrative Works
    As Andy Goodman once wrote, “No one ever marched on Washington because of a pie chart.” Humans make sense of the world by constructing narratives, by telling stories that explain why things are the way they are. You can throw around all the science and statistics you want—you can, in short, be objectively right about an issue—but it won’t stick if people can’t fit it into a story. Progressive communicators need to provide that story.
  2. Clear Majority Wins
    Winning on the causes we care about takes more than simply 50 percent plus one vote. Winning any kind of lasting change in our democratic system means assembling a clear majority, which requires reaching out to voters beyond the progressive base. Connecting with those voters means explaining issues in terms they understand and values they share.
  3. We Are on a Path of Progress
    Ms. Ivins was right. It is possible to read American history as a tale of progress. The Revolution was based on the then-radical belief that kings didn’t have a divine right to rule and that people should be able to govern themselves. There’s no denying that the founders’ definition of who was entitled to that right was tragically limited. American history can be understood as a story of the slow, painful broadening of who is entitled to that right, and who gets to be part of the American story. That’s what the women’s suffrage and civil rights movements were about. Today, it’s what gay and lesbian Americans are fighting for when they rally for marriage equality, and it’s what undocumented workers are asking for when they march for immigration reform.

At the Communications Network conference last month, I heard a talk by Sendhil Mullainathan, a behavioral economist who studies how people make decisions. Mullainathan explained that rationality, perhaps unsurprisingly, often takes a back seat to gut feelings and deeply ingrained beliefs about the world.

One of the key points I took away from Mullainathan’s talk was that one of the most difficult (and almost impossible) things to accomplish in any kind of communications initiative is to change the mental frame that an individual uses to understand the world. It’s far easier and more productive to fit the story you’re trying to tell into their preexisting mental frame.

Not everyone buys the “Telling American Stories” concept. Many people whose opinions I respect would tell a very different version of America’s history, one filled with aggression, oppression, and injustice. They‘re not wrong. But, explaining how we could be living up to our high ideals makes for a more powerful and compelling communications choice than explaining why those ideals were never real to begin with.

What I’m advocating is for progressive communicators to tell the American story that taps into a mental frame that already exists in the minds of a lot of Americans—the very people we need in order to build a lasting coalition for progressive policies. Even if you don’t believe Molly Ivins’ idea about America, you can still believe that explaining progressive causes in terms of the American story makes sense as a communications tactic.

Politically conservative communicators have spent the past 40 years connecting their issues to the American story, and they’ve had a run of successes that looks set to continue at the polls this year. However, it doesn’t have to be that way.

I believe, to paraphrase Dr. King, that the long arc of history bends towards justice. There’s nothing wrong with giving it a nudge in the right direction—and telling American stories is one way we can do that.

(image courtesy Flickr user gerson721, Creative Commons)
. . .
Heath

Heath Wickline is a raconteur at LightBox Collaborative. He is looking forward to voting on November 2nd.


Lightbox Collaborative

A sucker for the right story

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October 12th, 2010 by

picking grapes

As a crackerjack communications consultant, I’d like to imagine that I have a certain amount of professional immunity to the tricks of marketing. As someone who knows mechanics of how it works, I should be able to see through marketing and maintain a bit of distance, right?

Wrong. So very wrong.

I was on the obligatory Wine Country tour with my visiting family. The wineries I picked for our tour included the family-owned Robledo Family Winery, which I’d discovered in a recipe-packed magazine article about how the matriarch still cooks Sunday dinner for the entire family.

This winery was absolutely adorable—and absolutely brilliant! Walking through the door was like walking into the family’s dining room. We were greeted by one of seven family members who run the place, taking turns giving tours and pouring the family’s wines, many named after family members.

The entire experience was built around the heart-warming story of this close-knit family working hard to achieve the American dream together. Every step of the tour and every product they sold oozed this family’s pride in their story, and invited you to become a part of it. The power of the family’s story transcended the logical brain, spoke to my emotions, and touched my heart.

Then came the pitch: Did I want to join the wine club, which would make me an honorary member of La Familia Robledo? Heck yeah! I couldn’t pull out my credit card fast enough. Of course I wanted to be an extended part of such a compelling story. Yes, I am now a proud Robledo “cousin.”

In other words, I willingly fell victim to the classic sales pitch of Wine Country: the wine of the month club. Did I know I was being suckered by their sweet-talking story? You betcha. Did I care? No siree. In fact, I’d do it again in a heartbeat.

When a powerful story is wrapped in values, it resonates with people. The right story can be more powerful than common sense.

So, what’s your story? Who’d willingly buy into your cause if you told them your most powerful, heartfelt tale?

(image courtesy Flickr user State Library of South Australia, Creative Commons)
. . .
Holly

Holly Minch is LightBox Collaborative’s chief engineer and founder, helping nonprofits, philanthropists, social entrepreneurs, and other do-gooders tell their best stories in the best possible ways.


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Sharing stories at Nonprofit Day 2010′s Communications Institute

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September 8th, 2010 by

the art of storytelling

Storytelling is at the heart of effective communications. But powerful storytelling doesn’t always come easy to the nonprofit sector.

To address this need for some schooling in storytelling, last week’s CompassPoint’s Nonprofit Day 2010 included the first Communications Institute. A conference within a conference, the Institute was designed for attendees who wanted to spend their Nonprofit Day discussing the state of the art in nonprofit communications. LightBox Collaborative is proud to have partnered with CompassPoint to design the Communications Institute.

CompassPoint has also asked LightBox Collaborative to develop a series of trainings, which will kick off later in 2010. Look for more details about this exciting project on our blog, Facebook, and Twitter in the coming months.

Here are the highlights from the Communications Institute:

The Minute Message Model

Jennie Winton and Zach Hochstadt of Mission Minded hosted the Minute Message Model, their new workshop. They taught attendees how to stop talking about what you do and focus on why you do it through a framework for effective storytelling.

One of the insights Jennie and Zach shared was the key building blocks of any good story: narrative and the moment of reflection.

  • Narrative (“First this happened, then this happened, and then…”) is not simply a way to hook your audience. Narrative also shows how your organization’s work leads to real changes in people’s lives.
  • The moment of reflection, which appears at the end of many well-told stories, reminds people why they should care.

Combine narrative and the moment of reflection, and you’re on your way toward winning your audience’s support.

We don’t want to give too much away since Mission Minded is hosting another Minute Message Model training on September 14th in San Francisco.

Excellence in Engagement

The “Excellence in Engagement” panel featured three smart individuals who are telling gripping stories in innovative ways:

  • Jacob Colker of The Extraordinaries talked about opportunities available via new networks being catalyzed by technology. He gave a tour of his company’s microvolunteering platform, which allows individuals to become part of a nonprofit’s story in a powerful and unique way.
  • Will Valverde of Watershed Company highlighted email and online campaigns that engage their audiences in a narrative of advocacy and inclusion, including the Humane Society’s “Thistle’s Story,” National Gay and Lesbian Task Force’s Queer the Census, and Planned Parenthood’s The Pill is Personal.
  • Cara Jones of Storytellers for Good showed a video she’d shot in Kenya just the week before about the personal story of a woman carrying on her mother’s charitable work—a reminder that good storytelling benefits from powerful characters the audience can care about.

Strategic Communications Planning

LightBox Collaborative’s Holly Minch closed out the Communications Institute with a session on strategic communications planning that tied together the day’s learnings. Holly provided participants with a framework that will help ensure that their stories serve a strategic purpose in their communications work.

Whether your issue is climate change or healthcare, for a successful communications plan you should first define measurable goals and identify target audiences. Then, craft messages that truly connect with those audiences—messages that will imbue your audience with shared values and embed them in familiar narratives. It’s a tried-and-true method for moving constituents to action.

Moment of Reflection

This quote, shared by Cara Jones, could have easily served as a motto for the first Communications Institute at CompassPoint’s Nonprofit Day:

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

- Maya Angelou

(image courtesy Flickr user __Olga__, Creative Commons)
. . .
Heath

Heath Wickline is a raconteur at LightBox Collaborative. He is looking forward to the upcoming series of communications trainings at CompassPoint.


Lightbox Collaborative